A little help.
Back on your way.

Questions about Trestle, purchases or your practice? Write to the Qoodly team.

Restore a purchase

Open the membership screen or Settings in Trestle and choose Restore purchases. Use the same Apple account that made the purchase and check your internet connection. Restoring access does not restore local learning history.

Manage or cancel a subscription

On your iPhone or iPad, open Settings → your name → Subscriptions → Trestle. You can also use Apple’s subscription management page. Deleting Trestle does not cancel an active subscription.

Purchase or refund questions

Apple handles App Store billing and refund requests. Visit reportaproblem.apple.com for Apple’s options. We cannot access your card details or approve refunds on Apple’s behalf.

Learning history

Your practice data is stored locally. Adjusting a plan preserves your answer history. Removing the app may remove local progress; restoring a purchase restores membership access only.

Report an issue

Send your device model, iOS version, Trestle version and a short description of what happened. If you include a screenshot, remove any private information first. Never send your Apple password or payment details.

About Trestle

Trestle is an independent product from Qoodly / TOPRAK ÖZKALE. It is not affiliated with or endorsed by ETS or the owners of IELTS. It supports English practice and planning; it is not an official test or a validated score predictor.